Effective: June 16, 2025

We at Newsongspost believe in good music, great vibes, and smooth customer service. That’s why we make it easy to understand our refund and return policies. No hidden catches. Just clear, fair terms to back up your purchase.

Order Cancellations — You’ve Got 24 Hours

Ordered too fast? No problem — just act quickly.

You can cancel your order within 24 hours of placing it — no penalties, no stress.
Email us at support@newsongspost.com with your order info.
We’ll process your full refund promptly.

Past 24 hours? Your order’s likely already in production (our items are made to order), so cancellation won’t be possible.

Exchanges — Prevention Beats Correction

We do not process exchanges for incorrect choices (size, design, quantity), so please double-check your selections before ordering.

Helpful Tip:
If you notice a mistake, cancel within 24 hours and reorder the correct item. Need guidance on sizing or product details? Our support team is happy to help!

Returns & Refunds — Let’s Make It Right

Something went wrong? We’ve got your back.

You have 180 days from delivery to return eligible items. After that, the window closes.

Acceptable Return Reasons:

Your item arrived damaged or broken
You received the wrong item, size, or design
The product is substantially different from what you ordered

Not Eligible for Refund:

Worn, washed, or altered merchandise
Items with minor defects (e.g., loose threads)
Products without original tags or packaging
Damage not caused by our production process

All returns must be in original condition and packaging.

What to Include in Your Refund Request

To submit a claim, please email support@newsongspost.com with:

Your order receipt or confirmation
Photos or videos of the issue
The shipping label or delivery proof
Screenshots of any prior support communications

Our team will respond in 2–3 business days with eligibility details. Wait for our green light before sending anything back.

Shipping Returns

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not liable for return packages lost or damaged in transit.

Refund Processing

Once we receive and inspect your return:

Your refund will be issued within 2 business days
You’ll get a confirmation email once it’s processed
Refunds may take 10–15 business days to appear, depending on your bank

If you don’t see your refund within that window, please contact your bank or card issuer.

Return Window: 180 Days

Our return policy is valid for 180 days of delivery. We won’t be able to accept returns or issue refunds after this time.

A Few Final Notes

Always contact us before sending a return
Unauthorized returns may not be accepted
We do not cover return shipping costs
Lost or damaged return shipments are the sender’s responsibility

Get in Touch

Need help? Have questions? Want to talk music? Our team is ready:

Support Hours: 9:00 AM – 6:30 PM (EST), Monday to Friday
Email: support@newsongspost.com
Phone: +1 (712) 973-8314
Address: 1129 Persimmon Dr, Middleburg, FL 32068, United States

You can also reach us through our Contact Us page.